Privacy Policy & SMS Support Contact
If you have questions about this Privacy Policy, your personal information, or our SMS messaging program, contact Bounce Back Services Inc. (Bounce Back Builders) directly.
Phone: (833) 926-8623
Email: admin@bouncebackbuilders.com
Contact Page: https://www.bouncebackbuilders.com/contact
For SMS assistance, reply HELP. To unsubscribe, reply STOP.
PRIVACY POLICY & SMS TERMS AND CONDITIONS
Bounce Back Services Inc. | Bounce Back Builders
Effective Date: October 19, 2026
1. Introduction
Bounce Back Services Inc., doing business as Bounce Back Builders, respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, maintain, protect, and disclose customer information obtained through our website, telephone conversations, service inquiries, appointments, and SMS messaging program.
By using our website or voluntarily providing personal information, you acknowledge the practices described in this Privacy Policy.
Website: https://www.bouncebackbuilders.com
2. Information We Collect
We may collect personal information voluntarily provided by customers, including:
Full names
Telephone and mobile phone numbers
Email addresses
Residential or business addresses
Construction and remodeling project information
Appointment and scheduling information
Service inquiries and estimate requests
Information provided during customer service communications
Information may be collected through our website, telephone calls, email communications, in-person conversations, and customer service interactions.
3. How We Use Customer Information
Bounce Back Services Inc. uses customer information exclusively for legitimate business purposes, including:
Responding to customer inquiries regarding our construction and remodeling services.
Scheduling, confirming, and rescheduling appointments.
Preparing and communicating customer-requested estimates.
Providing updates concerning existing construction or remodeling projects.
Responding to customer service and support requests.
Maintaining business records and improving customer service.
We do not use our informational SMS program to distribute advertisements, promotional offers, discounts, or unsolicited marketing messages.
4. Data Sharing and Non-Transfer of Personal Information
Bounce Back Services Inc. is committed to protecting customer privacy and limiting the disclosure of personal information.
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
We do not sell, rent, or distribute customer information to advertisers, marketing organizations, or third parties for promotional purposes.
Customer information, excluding mobile opt-in data and SMS consent, may be disclosed to authorized service providers only when strictly necessary to perform legitimate business services, subject to confidentiality and data protection obligations.
We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access, use, disclosure, alteration, or misuse of customer information.
We do not transfer customer information to external organizations except when strictly necessary to provide authorized business services under appropriate confidentiality obligations or when legally required. These exceptions do not authorize the sharing of mobile opt-in or consent information.
5. SMS Messaging Terms and Conditions
Messaging Program Name: Bounce Back Services Inc. Customer Messaging
5.1 Exact and Exclusive SMS Message Types
By opting in, you agree to receive informational SMS text messages from Bounce Back Services Inc. (Bounce Back Builders) exclusively related to the following four message types:
Customer Support: Responses to customer questions and requests for assistance regarding our construction and remodeling services.
Project Updates: Updates regarding ongoing construction and remodeling projects.
Appointment Confirmations: Scheduling, confirming, and rescheduling customer appointments.
Requested Estimates: Providing construction and remodeling estimates specifically requested by customers.
These four categories are the only types of messages sent through our SMS messaging program.
We do not send marketing messages, advertisements, discounts, promotional offers, or unrelated messages.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.
For questions about our SMS program, contact Bounce Back Services Inc. at (833) 926-8623 or admin@bouncebackbuilders.com.
5.2 SMS Consent and Opt-In
Customers voluntarily consent to receive informational text messages from Bounce Back Services Inc.
When consent is obtained verbally during a telephone conversation or in-person interaction, an authorized representative explains the types of messages the customer may receive and requests permission before enrolling the customer in SMS communications.
Customers are informed that message frequency varies, message and data rates may apply, and they may reply STOP to unsubscribe or HELP for assistance.
Only customers who have provided permission to receive informational SMS communications will be contacted through this program.
Consent to receive SMS messages is not a condition of purchasing any products or services.
Customers may decline SMS communications without affecting their ability to request or receive business services.
5.3 Opt-Out Instructions
Customers may cancel SMS communications at any time.
To unsubscribe, reply STOP or CANCEL to any text message received from Bounce Back Services Inc.
After sending an opt-out request, customers will receive a confirmation message indicating that they have successfully unsubscribed.
No additional SMS messages will be sent after the opt-out confirmation unless the customer provides consent again.
Customers wishing to receive messages again may re-enroll using an approved opt-in method.
5.4 SMS Help Instructions and Customer Support
Customers experiencing issues with our SMS messaging program can obtain assistance by replying HELP to any SMS message received from Bounce Back Services Inc.
Customers may also contact our business directly.
SMS Customer Support Contact Information:
Business: Bounce Back Services Inc. (Bounce Back Builders)
Phone: (833) 926-8623
Email: admin@bouncebackbuilders.com
Customers may use these contact methods to request assistance, ask questions about SMS communications, or obtain information about their privacy rights.
5.5 Message Frequency and Rates
SMS message frequency varies depending on the customer's appointments, requested estimates, ongoing projects, and customer service needs.
Message and data rates may apply to SMS communications sent to or received from Bounce Back Services Inc.
Customers should contact their wireless carrier for questions concerning messaging charges or data plans.
5.6 Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Message delivery may be affected by wireless network conditions, carrier availability, or technical issues beyond our control.
6. Information Security and Protection Against Unauthorized Sharing
Bounce Back Services Inc. maintains reasonable administrative, technical, and physical safeguards designed to protect customer information against unauthorized access, use, disclosure, modification, or loss.
Our data protection practices are intended to ensure that customer information is used only for legitimate and authorized business purposes.
We do not transfer, sell, rent, or share customer information with third parties or external organizations for marketing or promotional purposes.
Information other than mobile opt-in data may be disclosed to service providers only when strictly necessary for authorized services, with appropriate confidentiality and privacy protections.
Mobile opt-in information and SMS consent are never shared with third parties, affiliates, or external organizations for any purpose.
Any information-sharing provisions contained elsewhere in this Privacy Policy expressly exclude mobile opt-in information and SMS consent.
We take reasonable steps to protect personal information and limit access to authorized individuals and service providers with legitimate business needs.
7. Customer Privacy Rights
Customers may contact Bounce Back Services Inc. to request information regarding the personal information maintained about them.
Customers may also request corrections or deletion of their personal information, subject to applicable laws and legitimate business recordkeeping requirements.
Customers may withdraw consent to SMS messaging at any time by replying STOP.
We respect customer communication preferences and honor valid requests to discontinue SMS communications.
8. Privacy Policy Questions and SMS Customer Contact Information
If you have any questions about this Privacy Policy, how your personal information is collected, used, stored, shared, or protected, or our SMS messaging program, please contact Bounce Back Services Inc. directly using the information below.
Business Name: Bounce Back Services Inc.
Doing Business As: Bounce Back Builders
Business Address:
221 N Kansas St., Suite 700
El Paso, TX 79901
Phone: (833) 926-8623
Email: admin@bouncebackbuilders.com
Website: https://www.bouncebackbuilders.com
For questions or concerns specifically related to our SMS messaging program, customers may call (833) 926-8623 or email admin@bouncebackbuilders.com.
Customers may also reply HELP to any SMS message to request assistance or STOP to unsubscribe from further text messages.
These contact methods are available for questions concerning consumer privacy, customer information, SMS consent, and messaging services.
9. Updates to This Privacy Policy
Bounce Back Services Inc. may revise this Privacy Policy and SMS Terms and Conditions periodically to reflect changes in business practices, technology, or applicable legal requirements.
Any updates will be published on this webpage with the revised effective date.
Customers are encouraged to review this Privacy Policy periodically.
Privacy Policy & SMS Terms and Conditions
Bounce Back Services Inc. | Bounce Back Builders